The Next of Digital Government Service for Foreigners 5-year roadmap (2023 – 2027)
The Digital Government Development Agency, or DGA, is a government agency committed with the legal responsibility of facilitating the integration of digital services provided by government agencies to create a One-Stop Service (OSS) for all Thai residents. According to the Digital Government Development Committee, the DGA has been facilitating business and citizen in Thailand. However, when referring to all residents, it is necessary to include foreigners in Thailand. Currently, it is discovered that each government agency’s facilitation or provision of government services to foreigners is distinct; not all services have been consolidated into a single point of contact. As a result, it is necessary to improve foreigner service to make it more convenient, as foreigners are critical to Thailand’s economy and capabilities.
The DGA has developed a ﬁve-year “The Next of Digital Government Service for Foreigners Roadmap.” To establish guidelines for
the development of government services for foreigners by developing a central system for countries to collect data and government services to facilitate foreigners’ online transactions. Foreigner expectations analysis and leading practice analysis are used to synthesize Thailand’s development guidelines and to collect data on foreigner-related services. Additionally, examine the current situation of the relevant government agencies in order to prioritize delivery of services.
DGA gained valuable insights into this The Next of Digital Government Service for Foreigners Roadmap through the cooperation of relevant agencies in the form of comments and suggestions from discussions, in-depth interviews, focus group, and public hearings. This is believed to assist the country in improving the level of service provided to foreigners by facilitating their access to eﬀective and comprehensive government services. Simultaneously, Thai government agencies integrate data and establish joint management and services for foreigners. This is to create value, experience, and a positive image for foreign visitors, as well as to contribute to Thailand’s competitiveness on an equal level with other countries.