{"id":119799,"date":"2022-03-16T13:16:55","date_gmt":"2022-03-16T06:16:55","guid":{"rendered":"https:\/\/www.dga.or.th\/bizportal-2\/"},"modified":"2025-05-08T17:38:43","modified_gmt":"2025-05-08T10:38:43","slug":"bizportal-2","status":"publish","type":"page","link":"https:\/\/www.dga.or.th\/en\/bizportal-2\/","title":{"rendered":"Government Central Service System for Businesses (Biz Portal)"},"content":{"rendered":"\t\t
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Background<\/b><\/h1>\n\n

The Constitution of the Kingdom of Thailand, B.E. 2560 (2017), Section 258 B., <\/span>on Public Administration, stipulates the use of appropriate technology in public administration and the provision of public services for the benefits of government management and to facilitate the public\u2019s access to government services. It also requires the integration of data from all government agencies to create a one-stop system for public administration and citizen services.<\/span><\/p>\n

The master plan under the National Strategy, covering the period 2018 to 2030, focuses on enhancing public service and government efficiency. The plan aims to modernize public administration, ensuring that the government is appropriately sized, highly competent, and responsive to the needs of the public. It supports the goal of Thailand 4.0, where the government can adapt to changes and sustain long-term development, guided by the principle <\/span>“A government for the people, by the people, and for the public good.”<\/span><\/p>\n

In sub-plan 1, the development of public services emphasizes providing government services that are quick, transparent, and convenient for the public, aligning with the concept of “government for the people, by the people.” This approach promotes the integration of digital technology and innovations in public service delivery.<\/span><\/p>\n

In the fiscal year 2016, the Office Public Sector Development Commission (OPDC), <\/span>
<\/span>in collaboration with the Digital Government Development Agency (Public Organization) (DGA) and relevant agencies, developed the electronic one-stop government service system (Biz Portal). The system is designed to provide services related to issuing certificates, licenses, and various documents to business entrepreneurs. It aims to facilitate business entrepreneurs in receiving government approvals and permits by allowing them to fill out forms and submit supporting documents via computer from anywhere, at any time, without the necessity to visit government offices in person.<\/span><\/p>\n

Since the fiscal year 2016, the Office of the Public Sector Development Commission (OPDC), in collaboration with DGA and related agencies, has developed the Biz Portal, <\/span>an integrated electronic government service system. This system provides a one-stop electronic service for issuing certificates, licenses, and official documents with reliability and security. <\/span>It integrates government agencies’ databases and electronic service systems (e-Service) to facilitate citizens and businesses in conducting transactions seamlessly. Users can apply once, using a single form and a single set of documents, and track all licenses at bizportal.go.th. Moreover, users can access and utilize the system via computers, tablets, and mobile phones, making it more convenient for individuals and businesses by reducing paperwork and the need to travel to government offices. In addition, users can track the status of their applications independently. Since the fiscal year 2020, the system\u2019s capabilities and services have been enhanced to become fully digital, covering the entire process\u2014from application submission and fee payment to the issuance of electronic licenses. This includes both existing licenses available through the Biz Portal system and newly introduced services. Currently, the Biz Portal system provides services for issuing certificates, licenses, and various official documents, covering a total of 94 licenses across 25 business categories in Bangkok and 18 licenses across 10 business categories in 76 provinces nationwide. The system supports various licensing processes, including new applications, renewals, modifications, and cancellations. Additionally, during the fiscal years 2020\u20132021, 36 licenses were upgraded to be fully digital (Fully Digital), enhancing service efficiency and accessibility.<\/span><\/p>\n\n

Definitions:<\/b><\/h1>\n\n
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  • Entrepreneur<\/b> \u2013 individuals or legal entities required to receive certificates, licenses, or government services for business operations.<\/span><\/li>\n
  • Service<\/b> \u2013 the process of issuing certificates, licenses, and documents, or performing other necessary procedures for entrepreneurs. This process includes receiving applications (Request) from entrepreneurs, verifying the accuracy and completeness of applications and supporting documents, reviewing and approving licenses, collecting fees\/ service charges, and issuing and delivering certificates, licenses, or documents to entrepreneurs.<\/span><\/li>\n
  • Service Producer<\/b> \u2013 agencies responsible for processing and issuing certificates, licenses, documents, or conducting other necessary procedures for entrepreneurs.<\/li>\n<\/ul>\n\n

    Benefits for Agencies and Entrepreneurs<\/b><\/h1>\n\n

    For Entrepreneurs:<\/b><\/p>\n